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No days off 09:00-20:00 | +359 884 829 368 | [email protected]
Delivery with our own couriers
Delivery with our own couriers
Delivery via Econt Express
| Time slot | Price | Available for selection until |
|---|---|---|
| 09:00 - 19:00 | Free | Can also be selected for express deliveries until 08:59 |
| 09:00 - 11:00 | €0.00 | Until 17:55 on the previous day |
| 11:00 - 13:00 | €0.00 | Until 10:00 on the same day |
| 13:00 - 15:00 | €0.00 | Until 12:15 on the same day |
| 15:00 - 17:00 | €0.00 | Until 14:15 on the same day |
| 17:00 - 19:00 | €0.00 | Until 16:00 on the same day |
| 19:00 - 21:00 | €7.50 | Until 17:55 on the same day |
| 21:00 - 23:00 | €15.00 | Until 17:55 on the same day |
| Time slot | Price | Available for selection until |
|---|---|---|
| 09:00 - 14:00 | €0.00 | Available until the start of the time slot |
| 14:00 - 19:00 | €0.00 | Available until the start of the time slot |
| 09:00 - 19:00 | €0.00 | Available until the start of the time slot |
| 19:00 - 22:00 | €7.50 | Until 17:55 on the same day |
Deliveries in Sofia are carried out by Top Flowers' own couriers.
Same-day express deliveries are accepted until 17:55, depending on workload and product availability.
Each delivery time slot has a limited number of available deliveries per day. During holidays and busy periods, some time slots may become fully booked in advance.
Deliveries in the Sofia Outer Ring Road Zone are carried out by Top Flowers' own couriers.
For this zone, the free time slots 09:00 - 14:00, 14:00 - 19:00 and 09:00 - 19:00 are available, and each of them can be selected until the start of the respective time slot.
The evening time slot 19:00 - 22:00 has an additional fee of €7.50 and can be selected until 17:55 on the same day.
Deliveries throughout Bulgaria are carried out by Econt Express courier service.
Standard deliveries can be requested up to 15 days in advance and are accepted no later than 15:00 on the previous working day.
For Monday delivery, the order must be confirmed by 09:00 on Saturday.
Deliveries throughout Bulgaria are carried out from Tuesday to Saturday. Deliveries are not made on Sundays or official public holidays.
We currently accept delivery orders throughout Bulgaria only to locations with an existing Econt office.
The reason is that service to smaller towns and villages changes dynamically and often without prior notice. This creates a risk that the order may not be delivered on the selected date.
If the recipient's location does not have an Econt office, we can offer delivery to the nearest convenient Econt office selected by the customer.
For deliveries throughout Bulgaria, the main delivery time slot is 09:00 - 19:00 and can be selected until 15:29 on the previous working day.
A free delivery time slot is not available for Saturday deliveries.
The paid time slot 10:00 - 13:00 + €1.53 is valid only for locations with an Econt office and is the only available Saturday time slot.
An exact delivery time throughout Bulgaria cannot be guaranteed, as the delivery is carried out by an external courier company.
For deliveries in Sofia and the Sofia Outer Ring Road Zone, at the discretion of our team or according to the notes in your order, our couriers may contact the recipient to confirm the address or their ability to accept the delivery.
For deliveries throughout Bulgaria, the recipient receives an SMS from Econt on the day of delivery. Econt couriers usually call when approaching the address.
The recipient has the right to request return, redirection or collection from a courier office. This procedure is beyond our control.
If there is a problem locating the recipient, we will notify you by SMS or by email to the address provided in the order.
If we are unable to contact both the customer and the recipient, the order will be held at our central warehouse until further instructions are received.
Unclaimed orders are stored temporarily, depending on the individual durability of each type of flower.
Upon successful delivery: you will receive an email with the order status changed to "Completed", as well as an SMS notification confirming that the order has been completed.
In case of a delivery issue: you will receive an email with the subject "Note", in which a member of our team will provide detailed information about the issue. You will also receive an SMS notification about the problem with the order.
It is important to provide a correct contact phone number, including the country code, for example +359, +44, +33 or +1.