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No days off 09:00-20:00 | +359 884 829 368 | [email protected]

Frequently Asked Questions (FAQ)

We have gathered the most important answers about orders, deliveries, payments and product quality at Top Flowers, so you can make your choice more easily and confidently.

Orders

Learn how to place an order, add a personal message and provide the required delivery details.

Delivery

See the main delivery conditions for Sofia and Bulgaria, including timeframes, delivery slots and Econt office requirements.

Payment

Explore the available payment methods, including online payment, bank transfer, in-store payment and cash on delivery.

Useful: If you cannot find the answer to your question, you can contact us at +359 884 829 368 or [email protected].
How can I order flowers from your website?

The order can be placed entirely online - choose a product, add it to the cart, fill in the delivery details, recipient information, address and select a payment method. You can also add a personal message for the greeting card.

Do you offer same-day delivery?

Yes, within Sofia we offer express delivery within 3 hours, for orders placed by 17:29. Outside Sofia, deliveries are available only to locations with an Econt office and are carried out through Econt courier service.

View all delivery conditions
What are the delivery conditions for Sofia and Bulgaria?

Free delivery for orders over €50.00
Paid delivery for orders below this amount: €6.00
In Sofia, we offer delivery time slots, including evening slots with an additional fee. Outside Sofia, deliveries are available only to locations with an Econt office.

Learn more about deliveries
What payment methods do you offer?

We accept the following payment methods:

  • Credit and debit cards (Visa, Visa Electron, Mastercard, Maestro, Revolut)
  • PayPal
  • ePay.bg and EasyPay
  • Bank transfer
  • Payment in store (cash or card)
  • Cash on delivery (only within Sofia and up to €200.00)
View all payment methods
Do you offer anonymous flower delivery?

Yes, we offer anonymous delivery. Simply select the corresponding option during the final step of the order.

Can I choose an exact delivery time?

In Sofia, we offer fixed delivery time slots. Outside Sofia, the delivery depends on the courier schedule and is available only to locations with an Econt office.

Do you send a photo of the finished bouquet?

Yes, we can send a photo of the finished bouquet upon explicit request in the order notes. For quality control purposes, every order is photographed after preparation.

Do you offer subscription or business deliveries?

Yes. We prepare personalized offers for offices, hotels, restaurants and events. Please contact us for more information.

How do you guarantee product quality?

We work with direct flower imports, refrigerated storage facilities and our own logistics in Sofia. Every bouquet is prepared and photographed by us - what you see is what you receive.

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