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Terms and conditions of use

General conditions for using the online store www.top-flowers.com

1. By confirming an order in the online system of www.top-flowers.com you declare that you agree with the general conditions for sale of products from TF GROUP 2009 ltd., described on this page. 1. Liabilities and additional payments.

1.1. When purchasing products from TF GROUP 2009 ltd. , shown on www.top-flowers.com, you are obliged to pay to TF GROUP 2009 ltd. the value shown on the product page, as well as all transport costs for its delivery to the address requested by you. or needed to get it from the company's office.

1.2. When paying by cash on delivery by courier, prepayment through another system or transfer to a bank account or micro account, you agree to pay all fees on the value of the companies providing courier services, banking institutions or other systems used to pay for products.

1.3. The prices of www.top-flowers.com are announced in Bulgarian levs and VAT included. If you pay by converting from another currency through services such as PayPal, E-Pay or credit card, all costs or losses associated with the conversion from Bulgarian lev to the currency in which you pay are at your expense.  

2. Conditions for obtaining products.

2.1. All products shown on the pages www.top-flowers.com can be obtained on the spot in the Top Flowers store at the address Sofia, 112 Vasil Levski Blvd., listed on the contact page, but only if you have a preliminary order and confirmation from our associate at least 3 hours before the desired time for receiving the products.

2.2. With a view to trouble-free delivery of orders to the requested addresses outside Sofia, TF GROUP 2009 ltd. works with the courier company Econt Express, but reserves the right to replace the courier company with other shipping companies or not to use the services of these companies.

2.3. The terms of delivery and delivery prices are dictated by the terms of the companies providing courier services. If you wish to receive your products through other types of postal services at your own expense and responsibility, you can contact us by phone to clarify the details of sending.

2.4. TF GROUP 2009 ltd. is not responsible for delays in deliveries due to natural disasters, series of public holidays, delays in logistics, depending on the companies providing forwarding services, incorrect data for delivery by the recipient and / or inability of the courier to meet with the recipient.

2.5. An obligatory condition on your part is to provide complete and accurate information about the recipient's address, as well as a telephone / e-mail to contact him and you.

2.6. In case of absence of the recipient at the specified address at the agreed time, the shipment can be delivered to his colleague (for delivery to an office, shop, etc.), relative (for delivery at home), reception (for delivery to a hotel) and in the absence The delivery option of the shipment will be returned and can be picked up from our office.  

3. Conditions for working with the site.

3.1. To order goods and products from the pages of www.top-flowers.com you need to provide a valid e-mail address and contact phone number, as well as your full name and PIN for issuing an invoice to an individual or company registration information for issuing an invoice to a company. This information will not be shared with third parties, but may be provided to the authorities upon legal request. E-mail addresses can be used to notify of changes in the functionality of the site, major changes in the product range or administrative messages.

3.2. In the process of purchases or by contacting you, the team of www.top-flowers.com may receive your personal data. In the interest of good practice and in view of their protection, we do not keep a database with them, except for those included in purchase documents according to the requirements of the current legislation of the Republic of Bulgaria.

3.3. The team of www.top-flowers.com does everything possible to make the site work as best as possible, but is not responsible for the temporary or permanent lack of access to it. Restrictions on access to the site may make it impossible to place or execute orders from www.top-flowers.com.

3.4. There may be problems performing some of the functions on the pages. If you believe that you have encountered an error in any of your actions on the site, you can notify us by calling 0884829368.  

4. Complaints and refunds

4.1. You have the right to return a received short-term product within 24 hours of receipt and you will be refunded the full amount paid by you, excluding transport and payment costs, as well as those for product insurance, if any. and costs associated with damage to items if they are fit or short-lived (flowers). Your obligations to the cited laws require you to take care of the impeccable commercial appearance and equipment (packaging, accessories,

4.2. Complaints brought due to actions or inactions of the client or the recipient will not be considered and TF Group 2009 ltd. / Top Flowers® is not financially responsible.

4.3. TF GROUP 2009 ltd. / Top Flowers ® is not responsible and will not refund the full amount paid by customers in cases where recipients flatly refuse to accept the shipment. In these cases, the customer has the right to redirect the shipment to another address, receive your order in one of our stores or receive a partial refund (from the amount are deducted all shipping costs, order preparation costs, payment costs and all possible losses of flowers used in the model).

4.4. Complaint has the right to file only the sender (client) on an order, complaints from third parties will not be taken into account.

4.5 In case of already prepared short-term product (bouquet, arrangement, basket, etc. with cut color) and inability to be delivered to the specified address or another specified by the sender or recipient, it will be returned to our store for a stay. In case of re-delivery the item will not be replaced with a new one and the team of TF GROUP 2009 ltd. will not be responsible for the freshness in case of re-delivery.

4.6 In case the payment is made with a bank card, the Refund shall be made to a bank account specified by the client in the currency "Bulgarian lev" within 3 (three) days.

4.7 In case the payment is made through payment systems ePay, EasyPay, PayPal, Bank transfer, cash on delivery, the payment will be refunded by way of payment within 3 (three) days.

4.8 In case of an individual order made by a customer, paid or paid with a specified delivery date and subsequently refused, and the ordered flowers unused or discarded due to customer inaction, TF GROUP 2009 ltd. is not obliged to refund the amount paid by the customer , according to the individual case and at the discretion of an employee in TF GROUP 2009 ltd. , a partial reversal of the amount paid can be made, deducting all transport costs, store costs and the cost of destroyed or unusable items.

5. Materials on the site

5.1. All articles and other materials on the site are subject to copyright under the Copyright Act of the Republic of Bulgaria and belong to TF GROUP 2009 ltd. .

5.2. All or most of the materials on the pages of www.top-flowers.com are publicly available and may be freely distributed and copied provided that a link to the original material is published without tags such as noindex / nofollow.

5.3. The photos of products published in the store of www.top-flowers.com are subject to copyright and may not be distributed, copied and published without permission from the authors of the site.  

6. Products and their description

6.1. All photos of the products published on the online platform www.top-flowers.com are examples and we do not guarantee one hundred percent identity of the ordered product with the one used as an example, but we undertake to be with maximum accuracy and similarity. Please keep in mind the complexity of the arrangement and the identity of each flower, which makes it impossible to have an absolute resemblance.

6.2. Each component of the products published here (www.top-flowers.com) is subject to change in the event of a shortage in the store.  

7. Changes to the terms The amendment or replacement of these conditions by TF GROUP 2009 ltd. is valid for the parties to a contract of sale concluded before the amendment or replacement of the general rules and conditions, if the obligations of either party are not fully met at the time of amendment or replacement of the general conditions, if the buyer has not stated in writing within five days of receiving notice from the seller of the change or replacement of the general conditions that he rejects the change or replacement.

1. Liabilities and additional payments.

2. Conditions for obtaining products.

3. Conditions for working with the site.

4. Complaints

5. Materials on the site

6. Products and their description

7. Changes to the terms

General terms and conditions, version 1.01, 29.01.2021

E-shop holder:

Company: TF GROUP 2009 ltd.

BULSTAT / UIC: 205964874

MRP: Andrey Popovski

Headquarters: Sofia, 112 Vasil Levski Blvd.

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