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FAQ – Top Flowers

FAQ

How can I order flowers from your website?

You can place your order entirely online – just choose a product, add it to your cart, fill in the delivery details, recipient, address and select a payment method. You can also add a personal message on a greeting card.

Do you offer same-day delivery?

Yes, within Sofia we offer express delivery within 3 hours for orders placed by 5:29 PM. For other cities, we deliver the next business day via Econt courier.

See all delivery terms
What are the delivery conditions in Sofia and the country?

Free delivery for orders over 70.00 BGN.
Paid delivery for orders below that amount: 13.00 BGN.
We offer time slots for delivery in Sofia, including evening hours with an extra fee.

Learn more about deliveries
What payment methods do you accept?

We accept the following payment methods:

  • Credit and debit cards (Visa, Visa Electron, Mastercard, Maestro, Revolut)
  • PayPal
  • ePay.bg and EasyPay
  • Bank transfer
  • In-store payment (cash or card)
  • Cash on delivery (only within Sofia and up to 200 BGN)
See all payment methods
Do you offer anonymous delivery?

Yes, anonymous delivery is available. Just check the relevant option during the final step of your order.

Can I choose an exact delivery time?

In Sofia we offer fixed time slots. Outside of Sofia it depends on the courier's schedule.

Do you send a photo of the finished bouquet?

Yes, we can send a photo of the bouquet upon request in the order notes. For quality assurance, we photograph every bouquet during preparation.

Do you offer subscription or business deliveries?

Yes. We prepare custom offers for offices, hotels, restaurants, and events. Contact us for more information.

How do you guarantee product quality?

We work with direct flower imports, refrigerated storage and our own delivery team in Sofia. Each bouquet is handcrafted and photographed by us – what you see is what you get.


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