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Delivery by Top Flowers couriers
Delivery by Top Flowers couriers
Delivery via Econt Express or Pigeon Express
| Time Slot | Price | Available for Selection Until |
|---|---|---|
| 09:00 - 19:00 | Free | Available until the start of the time slot |
| 09:00 - 11:00 | €0.00 | Until 17:55 on the previous day |
| 11:00 - 13:00 | €0.00 | Until 10:15 on the same day |
| 13:00 - 15:00 | €0.00 | Until 12:15 on the same day |
| 15:00 - 17:00 | €0.00 | Until 14:15 on the same day |
| 17:00 - 19:00 | €0.00 | Until 16:15 on the same day |
| 19:00 - 21:00 | €7.50 | Until 17:55 on the same day |
| 21:00 - 23:00 | €15.00 | Until 17:55 on the same day |
| Time Slot | Price | Available for Selection Until |
|---|---|---|
| 09:00 - 14:00 | €0.00 | Until 08:30 on the same day |
| 14:00 - 19:00 | €0.00 | Until 13:30 on the same day |
| 09:00 - 19:00 | €0.00 | Available until the start of the time slot |
| 19:00 - 22:00 | €7.50 | Until 17:55 on the same day |
Deliveries within Sofia are carried out by Top Flowers' own couriers.
Same-day express deliveries are accepted until 17:55, depending on current capacity and the availability of the selected product.
Each delivery time slot has a limited daily capacity. During holidays and busy periods, certain time slots may become fully booked in advance.
Deliveries in the Sofia Outside the Ring Road zone are carried out by Top Flowers' own couriers.
Free delivery slots available for this zone are 09:00 - 14:00, 14:00 - 19:00 and 09:00 - 19:00.
The 09:00 - 14:00 slot can be selected until 08:30 on the same day, while the 14:00 - 19:00 slot can be selected until 13:30.
The evening slot from 19:00 - 22:00 is available for an additional fee of €7.50 and can be selected until 17:55 on the same day.
Deliveries outside Sofia are carried out through Econt Express and Pigeon Express.
For each order, Top Flowers selects the courier based on the specific area and the current quality, reliability and performance of the respective courier network there.
Standard deliveries can be scheduled up to 15 days in advance and must be confirmed no later than 15:29 on the previous working day.
For Monday delivery, the order must be confirmed by 09:00 on Saturday.
In approximately 2% of orders outside Sofia, delivery may be delayed by up to one day due to unforeseen circumstances within the courier network.
If a problem occurs, our team monitors the shipment and provides assistance until the delivery is successfully completed.
For deliveries outside Sofia, the standard delivery window is 09:00 - 19:00.
Orders must be confirmed no later than 15:29 on the previous working day.
On Saturdays, the delivery window is 09:00 - 18:00 and is free of charge.
An exact delivery time outside Sofia cannot be guaranteed, as the delivery is carried out by an external courier company.
Top Flowers works with Econt Express and Pigeon Express for deliveries outside Sofia.
Customers do not need to select a courier in advance. Our team chooses the most suitable courier for each order based on the destination and the current quality and reliability of service in that area.
Our goal is to assign each order to the courier that currently provides the most reliable and efficient service for the respective area.
For deliveries in Sofia and the Sofia Outside the Ring Road zone, our couriers may contact the recipient to confirm the address or their availability to receive the delivery, depending on the order instructions or at the discretion of our team.
For deliveries outside Sofia, the recipient may receive an SMS notification or a phone call from the respective courier company.
Once the order has been handed over to an external courier, certain arrangements such as confirming the delivery time, redirecting the shipment or providing additional delivery instructions may be handled directly between the recipient and the courier company.
Approximately 98% of deliveries outside Sofia are completed on the requested delivery date.
In approximately 2% of orders, delivery may be delayed by up to one day due to unforeseen circumstances within the courier network that are beyond the direct control of Top Flowers.
In such cases, we monitor the shipment and assist the customer until the delivery has been successfully completed.
These circumstances do not apply to deliveries in Sofia and the Sofia Outside the Ring Road zone, as they are carried out by our own couriers.
If there is a problem reaching the recipient, we will notify you by SMS or by e-mail using the contact details provided with the order.
If neither the customer nor the recipient can be reached, the order will be held until further instructions are received and a subsequent delivery can be arranged.
For orders containing fresh flowers, the possibility of arranging another delivery also depends on the condition and individual durability of the flowers used in the arrangement.
After successful delivery: you will receive an e-mail confirming that the order has been completed, as well as an SMS notification confirming completion of the order.
If there is a delivery problem: you will receive an e-mail containing detailed information from our team regarding the issue. You will also receive an SMS notification informing you that there is a problem with the order.
Please make sure that you provide a valid contact number, including the international country code, for example +359, +44, +33 or +1.