{"id":72433,"date":"2025-07-08T14:24:10","date_gmt":"2025-07-08T11:24:10","guid":{"rendered":"https:\/\/www.top-flowers.com\/frequently-asked-questions-faq\/"},"modified":"2026-06-16T22:14:45","modified_gmt":"2026-06-16T19:14:45","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/www.top-flowers.com\/en\/frequently-asked-questions-faq\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"\n<style>\n.faq-page {\n    width: 100%;\n    margin: 30px 0;\n    font-family: 'Helvetica Neue', sans-serif;\n    color: #333;\n    text-align: left;\n}\n\n.faq-intro {\n    background: #fff4f7;\n    border: 1px solid #f7c8d6;\n    border-left: 5px solid #f04f78;\n    padding: 26px;\n    border-radius: 6px;\n    margin-bottom: 28px;\n    font-size: 18px;\n    line-height: 1.8;\n}\n\n.faq-overview {\n    display: grid;\n    grid-template-columns: repeat(3, 1fr);\n    gap: 16px;\n    margin-bottom: 30px;\n}\n\n.faq-overview-card {\n    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#fff8d9;\n}\n\n.faq-accordion-header {\n    padding: 16px;\n    cursor: pointer;\n    font-weight: bold;\n    background: transparent;\n    transition: background-color 0.3s;\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    text-align: left;\n}\n\n.faq-header-left {\n    display: flex;\n    align-items: center;\n    justify-content: flex-start;\n}\n\n.faq-accordion-header:hover {\n    background: rgba(255,255,255,0.45);\n}\n\n.faq-arrow {\n    font-size: 18px;\n    color: #777;\n    margin-left: 12px;\n    flex-shrink: 0;\n}\n\n.faq-accordion-content {\n    display: none;\n    padding: 18px;\n    border-top: 1px solid rgba(0,0,0,0.08);\n    background: #fff;\n    text-align: left;\n    line-height: 1.7;\n}\n\n.faq-accordion-content p,\n.faq-accordion-content ul,\n.faq-accordion-content li {\n    text-align: left;\n}\n\n.faq-accordion-content p {\n    margin: 0 0 12px;\n}\n\n.faq-accordion-content a {\n    color: #f04f78;\n    font-weight: bold;\n    text-decoration: none;\n}\n\n.faq-accordion-content a:hover {\n    text-decoration: underline;\n}\n\n.faq-btn-link {\n    display: inline-block;\n    margin-top: 8px;\n    padding: 7px 14px;\n    background-color: #f04f78;\n    color: white !important;\n    text-decoration: none !important;\n    border-radius: 4px;\n    font-size: 14px;\n    font-weight: bold;\n}\n\n.faq-btn-link:hover {\n    background-color: #e0456c;\n    color: white !important;\n    text-decoration: none !important;\n}\n\n@media (max-width: 768px) {\n    .faq-overview {\n        grid-template-columns: 1fr;\n    }\n\n    .faq-intro {\n        font-size: 16px;\n        padding: 20px;\n    }\n\n    .faq-accordion-header {\n        padding: 14px;\n    }\n}\n<\/style>\n\n<div class=\"faq-page\">\n\n    <div class=\"faq-intro\">\n        We have gathered the most important answers about orders, deliveries, payments and product quality at Top Flowers, so you can make your choice more easily and confidently.\n    <\/div>\n\n    <div class=\"faq-overview\">\n        <div class=\"faq-overview-card\">\n            <h3>Orders<\/h3>\n            <p>Learn how to place an order, add a personal message and provide the required delivery details.<\/p>\n        <\/div>\n\n        <div class=\"faq-overview-card\">\n            <h3>Delivery<\/h3>\n            <p>See the main delivery conditions for Sofia and Bulgaria, including timeframes, delivery slots and Econt office requirements.<\/p>\n        <\/div>\n\n        <div class=\"faq-overview-card\">\n            <h3>Payment<\/h3>\n            <p>Explore the available payment methods, including online payment, bank transfer, in-store payment and cash on delivery.<\/p>\n        <\/div>\n    <\/div>\n\n    <div class=\"faq-note\">\n        <strong>Useful:<\/strong> If you cannot find the answer to your question, you can contact us at <strong>+359 884 829 368<\/strong> or <strong>office@top-flowers.com<\/strong>.\n    <\/div>\n\n    <div class=\"faq-accordion\">\n\n        <div class=\"faq-accordion-item faq-green\">\n            <div class=\"faq-accordion-header\">\n                <div class=\"faq-header-left\">\n                    How can I order flowers from your website?\n                <\/div>\n                <span class=\"faq-arrow\">\u25b8<\/span>\n            <\/div>\n            <div class=\"faq-accordion-content\">\n                <p><strong>The order can be placed entirely online<\/strong> - choose a product, add it to the cart, fill in the delivery details, recipient information, address and select a payment method. You can also add a personal message for the greeting card.<\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"faq-accordion-item faq-yellow\">\n            <div class=\"faq-accordion-header\">\n                <div class=\"faq-header-left\">\n                    Do you offer same-day delivery?\n                <\/div>\n                <span class=\"faq-arrow\">\u25b8<\/span>\n            <\/div>\n            <div class=\"faq-accordion-content\">\n                <p>Yes, <strong>within Sofia we offer express delivery within 3 hours<\/strong>, for orders placed by 17:29. Outside Sofia, deliveries are available only to locations with an Econt office and are carried out through Econt courier service.<\/p>\n                <a href=\"https:\/\/www.top-flowers.com\/en\/terms-of-delivery\/\" class=\"faq-btn-link\">View all delivery conditions<\/a>\n            <\/div>\n        <\/div>\n\n        <div class=\"faq-accordion-item faq-yellow\">\n            <div class=\"faq-accordion-header\">\n                <div class=\"faq-header-left\">\n                    What are the delivery conditions for Sofia and Bulgaria?\n                <\/div>\n                <span class=\"faq-arrow\">\u25b8<\/span>\n            <\/div>\n            <div class=\"faq-accordion-content\">\n                <p><strong>Free delivery<\/strong> for orders over \u20ac50.00<br>\n                <strong>Paid delivery<\/strong> for orders below this amount: \u20ac6.00<br>\n                In Sofia, we offer <strong>delivery time slots<\/strong>, including evening slots with an additional fee. Outside Sofia, deliveries are available only to locations with an Econt office.<\/p>\n                <a href=\"https:\/\/www.top-flowers.com\/en\/terms-of-delivery\/\" class=\"faq-btn-link\">Learn more about deliveries<\/a>\n            <\/div>\n        <\/div>\n\n        <div class=\"faq-accordion-item faq-green\">\n            <div class=\"faq-accordion-header\">\n                <div class=\"faq-header-left\">\n                    What payment methods do you offer?\n                <\/div>\n                <span class=\"faq-arrow\">\u25b8<\/span>\n            <\/div>\n            <div class=\"faq-accordion-content\">\n                <p>We accept the following payment methods:<\/p>\n                <ul>\n                    <li><strong>Credit and debit cards<\/strong> (Visa, Visa Electron, Mastercard, Maestro, Revolut)<\/li>\n                    <li><strong>PayPal<\/strong><\/li>\n                    <li><strong>ePay.bg<\/strong> and <strong>EasyPay<\/strong><\/li>\n                    <li><strong>Bank transfer<\/strong><\/li>\n                    <li><strong>Payment in store<\/strong> (cash or card)<\/li>\n                    <li><strong>Cash on delivery<\/strong> (only within Sofia and up to \u20ac200.00)<\/li>\n                <\/ul>\n                <a href=\"https:\/\/www.top-flowers.com\/en\/payment-methods\/\" class=\"faq-btn-link\">View all payment methods<\/a>\n            <\/div>\n        <\/div>\n\n        <div class=\"faq-accordion-item faq-green\">\n            <div class=\"faq-accordion-header\">\n                <div class=\"faq-header-left\">\n                    Do you offer anonymous flower delivery?\n                <\/div>\n                <span class=\"faq-arrow\">\u25b8<\/span>\n            <\/div>\n            <div class=\"faq-accordion-content\">\n                <p>Yes, <strong>we offer anonymous delivery<\/strong>. Simply select the corresponding option during the final step of the order.<\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"faq-accordion-item faq-yellow\">\n            <div class=\"faq-accordion-header\">\n                <div class=\"faq-header-left\">\n                    Can I choose an exact delivery time?\n                <\/div>\n                <span class=\"faq-arrow\">\u25b8<\/span>\n            <\/div>\n            <div class=\"faq-accordion-content\">\n                <p>In Sofia, we offer <strong>fixed delivery time slots<\/strong>. Outside Sofia, the delivery depends on the courier schedule and is available only to locations with an Econt office.<\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"faq-accordion-item faq-green\">\n            <div class=\"faq-accordion-header\">\n                <div class=\"faq-header-left\">\n                    Do you send a photo of the finished bouquet?\n                <\/div>\n                <span class=\"faq-arrow\">\u25b8<\/span>\n            <\/div>\n            <div class=\"faq-accordion-content\">\n                <p>Yes, we can send a <strong>photo of the finished bouquet<\/strong> upon explicit request in the order notes. For quality control purposes, every order is photographed after preparation.<\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"faq-accordion-item faq-green\">\n            <div class=\"faq-accordion-header\">\n                <div class=\"faq-header-left\">\n                    Do you offer subscription or business deliveries?\n                <\/div>\n                <span class=\"faq-arrow\">\u25b8<\/span>\n            <\/div>\n            <div class=\"faq-accordion-content\">\n                <p>Yes. We prepare <strong>personalized offers for offices, hotels, restaurants and events<\/strong>. Please contact us for more information.<\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"faq-accordion-item faq-green\">\n            <div class=\"faq-accordion-header\">\n                <div class=\"faq-header-left\">\n                    How do you guarantee product quality?\n                <\/div>\n                <span class=\"faq-arrow\">\u25b8<\/span>\n            <\/div>\n            <div class=\"faq-accordion-content\">\n                <p>We work with <strong>direct flower imports<\/strong>, <strong>refrigerated storage facilities<\/strong> and <strong>our own logistics in Sofia<\/strong>. Every bouquet is <strong>prepared and photographed by us<\/strong> - what you see is what you receive.<\/p>\n            <\/div>\n        <\/div>\n\n    <\/div>\n<\/div>\n\n<script>\ndocument.addEventListener(\"DOMContentLoaded\", function () {\n    var headers = document.querySelectorAll(\".faq-accordion-header\");\n\n    headers.forEach(function (header) {\n        header.addEventListener(\"click\", function () {\n            var content = this.nextElementSibling;\n            var arrow = this.querySelector(\".faq-arrow\");\n            var isOpen = content.style.display === \"block\";\n\n            document.querySelectorAll(\".faq-accordion-content\").forEach(function (item) {\n                item.style.display = \"none\";\n            });\n\n            document.querySelectorAll(\".faq-arrow\").forEach(function (item) {\n                item.textContent = \"\u25b8\";\n            });\n\n            content.style.display = isOpen ? \"none\" : \"block\";\n            arrow.textContent = isOpen ? \"\u25b8\" : \"\u25be\";\n        });\n    });\n});\n<\/script>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have gathered the most important answers about orders, deliveries, payments and product quality at Top Flowers, so you can [&hellip;]<\/p>\n","protected":false},"author":1112,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"%%post_title%% %%sep%% %%sitetitle%%","_seopress_titles_desc":"**FAQ: Answers to All Key Questions About Ordering and Flower Delivery from Top Flowers \u2013 Express Delivery in Sofia, Flexible Payment Methods, Anonymous Delivery, and Guaranteed Quality**","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-72433","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/pages\/72433","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/users\/1112"}],"replies":[{"embeddable":true,"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/comments?post=72433"}],"version-history":[{"count":6,"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/pages\/72433\/revisions"}],"predecessor-version":[{"id":90484,"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/pages\/72433\/revisions\/90484"}],"wp:attachment":[{"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/media?parent=72433"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}