{"id":72433,"date":"2025-07-08T14:24:10","date_gmt":"2025-07-08T11:24:10","guid":{"rendered":"https:\/\/www.top-flowers.com\/frequently-asked-questions-faq\/"},"modified":"2025-08-31T20:26:39","modified_gmt":"2025-08-31T17:26:39","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/www.top-flowers.com\/en\/frequently-asked-questions-faq\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"\n<br\/>\n\n  <meta charset=\"UTF-8\"\/>\n  <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\"\/>\n  <title>FAQ \u2013 Top Flowers<\/title>\n  <style>\n    body {\n      font-family: 'Helvetica Neue', sans-serif;\n      background-color: #fff;\n      color: #333;\n      margin: 0;\n      padding: 0;\n    }\n    .faq-container {\n      width: 90%;\n      max-width: 960px;\n      margin: 40px auto;\n    }\n    h1 {\n      text-align: center;\n      margin-bottom: 30px;\n      font-size: 28px;\n    }\n    .accordion-item {\n      border: 1px solid #ddd;\n      border-radius: 8px;\n      margin-bottom: 12px;\n      overflow: hidden;\n      background: #fefefe;\n      box-shadow: 0 1px 3px rgba(0,0,0,0.05);\n    }\n    .accordion-header {\n      padding: 16px;\n      cursor: pointer;\n      font-weight: bold;\n      background-color: #fff;\n      display: flex;\n      align-items: center;\n      justify-content: space-between;\n      transition: background-color 0.3s;\n    }\n    .accordion-header:hover {\n      background-color: #f9f9f9;\n    }\n    .accordion-content {\n      display: none;\n      padding: 16px;\n      background-color: #fafafa;\n      border-top: 1px solid #eee;\n    }\n    .accordion-content p {\n      margin-bottom: 1em;\n    }\n    .btn-link {\n      display: inline-block;\n      margin-top: 8px;\n      padding: 6px 12px;\n      background-color: #f04f78;\n      color: white;\n      text-decoration: none;\n      border-radius: 4px;\n      font-size: 14px;\n    }\n    .btn-link:hover {\n      background-color: #e0456c;\n    }\n  <\/style>\n\n\n  <div class=\"faq-container\">\n    <h1>FAQ<\/h1>\n\n    <div class=\"accordion-item\">\n      <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n        How can I order flowers from your website?\n      <\/div>\n      <div class=\"accordion-content\">\n        <p><strong>You can place your order entirely online<\/strong> \u2013 just choose a product, add it to your cart, fill in the delivery details, recipient, address and select a payment method. You can also add a personal message on a greeting card.<\/p>\n      <\/div>\n    <\/div>\n\n    <div class=\"accordion-item\">\n      <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n        Do you offer same-day delivery?\n      <\/div>\n      <div class=\"accordion-content\">\n        <p>Yes, <strong>within Sofia we offer express delivery within 3 hours<\/strong> for orders placed by 5:29 PM. For other cities, we deliver the next business day via Econt courier.<\/p>\n        <a href=\"https:\/\/www.top-flowers.com\/en\/conditions-for-flower-delivery-in-sofia\/\" class=\"btn-link\">See all delivery terms<\/a>\n      <\/div>\n    <\/div>\n\n    <div class=\"accordion-item\">\n      <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n        What are the delivery conditions in Sofia and the country?\n      <\/div>\n      <div class=\"accordion-content\">\n        <p><strong>Free delivery<\/strong> for orders over 97.79 BGN | 50.00 \u20ac <br\/>\n        <strong>Paid delivery<\/strong> for orders below that amount: 9.78 BGN | 5.00 \u20ac<br\/>\n        We offer <strong>time slots<\/strong> for delivery in Sofia, including evening hours with an extra fee.<\/p>\n        <a href=\"https:\/\/www.top-flowers.com\/en\/conditions-for-flower-delivery-in-sofia\/\" class=\"btn-link\">Learn more about deliveries<\/a>\n      <\/div>\n    <\/div>\n\n    <div class=\"accordion-item\">\n      <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n        What payment methods do you accept?\n      <\/div>\n      <div class=\"accordion-content\">\n        <p>We accept the following payment methods:<\/p>\n        <ul>\n          <li><strong>Credit and debit cards<\/strong> (Visa, Visa Electron, Mastercard, Maestro, Revolut)<\/li>\n          <li><strong>PayPal<\/strong><\/li>\n          <li><strong>ePay.bg<\/strong> and <strong>EasyPay<\/strong><\/li>\n          <li><strong>Bank transfer<\/strong><\/li>\n          <li><strong>In-store payment<\/strong> (cash or card)<\/li>\n          <li><strong>Cash on delivery<\/strong> (only within Sofia and up to 200 BGN \/ 102.25 \u20ac )<\/li>\n        <\/ul>\n        <a href=\"https:\/\/www.top-flowers.com\/en\/payment-methods\/\" class=\"btn-link\">See all payment methods<\/a>\n      <\/div>\n    <\/div>\n\n    <div class=\"accordion-item\">\n      <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n        Do you offer anonymous delivery?\n      <\/div>\n      <div class=\"accordion-content\">\n        <p>Yes, <strong>anonymous delivery is available<\/strong>. Just check the relevant option during the final step of your order.<\/p>\n      <\/div>\n    <\/div>\n\n    <div class=\"accordion-item\">\n      <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n        Can I choose an exact delivery time?\n      <\/div>\n      <div class=\"accordion-content\">\n        <p>In Sofia we offer <strong>fixed time slots<\/strong>. Outside of Sofia it depends on the courier's schedule.<\/p>\n      <\/div>\n    <\/div>\n\n    <div class=\"accordion-item\">\n      <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n        Do you send a photo of the finished bouquet?\n      <\/div>\n      <div class=\"accordion-content\">\n        <p>Yes, we can send a <strong>photo of the bouquet<\/strong> upon request in the order notes. For quality assurance, we photograph every bouquet during preparation.<\/p>\n      <\/div>\n    <\/div>\n\n    <div class=\"accordion-item\">\n      <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n        Do you offer subscription or business deliveries?\n      <\/div>\n      <div class=\"accordion-content\">\n        <p>Yes. We prepare <strong>custom offers for offices, hotels, restaurants, and events<\/strong>. Contact us for more information.<\/p>\n      <\/div>\n    <\/div>\n\n    <div class=\"accordion-item\">\n      <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n        How do you guarantee product quality?\n      <\/div>\n      <div class=\"accordion-content\">\n        <p>We work with <strong>direct flower imports<\/strong>, <strong>refrigerated storage<\/strong> and <strong>our own delivery team in Sofia<\/strong>. Each bouquet is <strong>handcrafted and photographed by us<\/strong> \u2013 what you see is what you get.<\/p>\n      <\/div>\n    <\/div>\n\n    <script>\n      function toggleAccordion(header) {\n        const content = header.nextElementSibling;\n        const isOpen = content.style.display === \"block\";\n        document.querySelectorAll('.accordion-content').forEach(c => c.style.display = 'none');\n        content.style.display = isOpen ? 'none' : 'block';\n      }\n    <\/script>\n  <\/div>\n\n<br\/>\n","protected":false},"excerpt":{"rendered":"<p>FAQ \u2013 Top Flowers FAQ How can I order flowers from your website? You can place your order entirely online [&hellip;]<\/p>\n","protected":false},"author":1112,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"%%post_title%% %%sep%% %%sitetitle%%","_seopress_titles_desc":"**FAQ: Answers to All Key Questions About Ordering and Flower Delivery from Top Flowers \u2013 Express Delivery in Sofia, Flexible Payment Methods, Anonymous Delivery, and Guaranteed Quality**","_seopress_robots_index":"","_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-72433","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/pages\/72433","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/users\/1112"}],"replies":[{"embeddable":true,"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/comments?post=72433"}],"version-history":[{"count":0,"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/pages\/72433\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/media?parent=72433"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}