{"id":10659,"date":"2021-02-02T19:48:54","date_gmt":"2021-02-02T17:48:54","guid":{"rendered":"http:\/\/top-flowers.com\/?page_id=10659"},"modified":"2026-06-16T22:37:42","modified_gmt":"2026-06-16T19:37:42","slug":"terms-of-delivery","status":"publish","type":"page","link":"https:\/\/www.top-flowers.com\/en\/terms-of-delivery\/","title":{"rendered":"Delivery Terms and Conditions"},"content":{"rendered":"\n<style>\n.delivery-page {\n  width: 100%;\n  margin: 30px 0;\n  font-family: 'Helvetica Neue', sans-serif;\n  color: #333;\n  text-align: left;\n}\n\n.delivery-intro {\n  background: #fff4f7;\n  border: 1px solid #f7c8d6;\n  border-left: 5px solid #f04f78;\n  padding: 26px;\n  border-radius: 6px;\n  margin-bottom: 28px;\n  font-size: 18px;\n  line-height: 1.8;\n}\n\n.delivery-cards {\n  display: grid;\n  grid-template-columns: repeat(3, 1fr);\n  gap: 16px;\n  margin-bottom: 30px;\n}\n\n.delivery-card {\n  padding: 24px;\n  border-radius: 6px;\n  line-height: 1.7;\n}\n\n.delivery-card.sofia,\n.delivery-card.sofia-outside {\n  background: #eef8ec;\n  border: 1px solid #d5e8d0;\n  border-left: 5px solid #8abf7a;\n}\n\n.delivery-card.country {\n  background: #fff8d9;\n  border: 1px solid #eadfa8;\n  border-left: 5px solid #e5c94f;\n}\n\n.delivery-card h2 {\n  margin: 0 0 10px;\n  font-size: 24px;\n  text-transform: uppercase;\n}\n\n.delivery-card p {\n  margin: 0 0 14px;\n  font-size: 16px;\n}\n\n.delivery-card ul {\n  margin: 0;\n  padding-left: 20px;\n}\n\n.delivery-card li {\n  margin-bottom: 8px;\n}\n\n.delivery-warning {\n  background: #fff4f7;\n  border: 1px solid #f7c8d6;\n  border-left: 5px solid #f04f78;\n  padding: 20px;\n  margin: 25px 0;\n  border-radius: 6px;\n  line-height: 1.7;\n}\n\n.delivery-warning a {\n  color: #f04f78;\n  font-weight: bold;\n  text-decoration: none;\n}\n\n.delivery-warning a:hover {\n  text-decoration: underline;\n}\n\n.delivery-section-title {\n  font-size: 24px;\n  margin: 35px 0 15px;\n  text-align: left;\n}\n\n.delivery-table {\n  width: 100%;\n  border-collapse: collapse;\n  margin-bottom: 30px;\n  font-size: 15px;\n}\n\n.delivery-table th,\n.delivery-table td {\n  border: 1px solid #ddd;\n  padding: 12px;\n  text-align: left;\n}\n\n.delivery-table th {\n  background: #eef8ec;\n  font-weight: bold;\n}\n\n.delivery-accordion {\n  width: 100%;\n  margin: 20px 0;\n}\n\n.delivery-accordion-item {\n  border-radius: 6px;\n  margin-bottom: 12px;\n  overflow: hidden;\n  text-align: left;\n}\n\n.delivery-accordion-item.delivery-green {\n  border: 1px solid #d5e8d0;\n  border-left: 5px solid #8abf7a;\n  background: #eef8ec;\n}\n\n.delivery-accordion-item.delivery-yellow {\n  border: 1px solid #eadfa8;\n  border-left: 5px solid #e5c94f;\n  background: #fff8d9;\n}\n\n.delivery-accordion-item.delivery-pink {\n  border: 1px solid #f7c8d6;\n  border-left: 5px solid #f04f78;\n  background: #fff4f7;\n}\n\n.delivery-accordion-header {\n  padding: 16px;\n  cursor: pointer;\n  font-weight: bold;\n  background: transparent;\n  transition: background-color 0.3s;\n  display: flex;\n  align-items: center;\n  justify-content: space-between;\n  text-align: left;\n}\n\n.delivery-accordion-header:hover {\n  background: rgba(255,255,255,0.45);\n}\n\n.delivery-arrow {\n  font-size: 18px;\n  color: #777;\n  margin-left: 12px;\n  flex-shrink: 0;\n}\n\n.delivery-accordion-content {\n  display: none;\n  padding: 18px;\n  background: #fff;\n  border-top: 1px solid rgba(0,0,0,0.08);\n  line-height: 1.7;\n  text-align: left;\n}\n\n.delivery-accordion-content p {\n  margin: 0 0 12px;\n}\n\n.delivery-notice-box {\n  background: #fff4f7;\n  border: 1px solid #f7c8d6;\n  border-left: 5px solid #f04f78;\n  padding: 20px;\n  border-radius: 6px;\n  margin-top: 25px;\n  line-height: 1.7;\n}\n\n@media (max-width: 768px) {\n  .delivery-cards {\n    grid-template-columns: 1fr;\n  }\n\n  .delivery-card h2 {\n    font-size: 22px;\n  }\n\n  .delivery-table {\n    font-size: 14px;\n  }\n\n  .delivery-accordion-header {\n    padding: 14px;\n  }\n}\n<\/style>\n\n<div class=\"delivery-page\">\n\n  <div class=\"delivery-intro\">\n    At Top Flowers, we offer flower delivery in Sofia and the Sofia Outer Ring Road Zone with our own couriers, as well as delivery throughout Bulgaria via Econt Express courier service. Below you will find the main conditions, timeframes, delivery slots and important details for each type of delivery.\n  <\/div>\n\n  <div class=\"delivery-cards\">\n    <div class=\"delivery-card sofia\">\n      <h2>Sofia<\/h2>\n      <p><strong>Delivery with our own couriers<\/strong><\/p>\n      <ul>\n        <li>Same-day express delivery<\/li>\n        <li>Orders are accepted until 17:55<\/li>\n        <li>Delivery time slots available until 23:00<\/li>\n        <li>Free delivery for orders over \u20ac50.00<\/li>\n        <li>Paid delivery for orders under \u20ac50.00 - \u20ac6.00<\/li>\n      <\/ul>\n    <\/div>\n\n    <div class=\"delivery-card sofia-outside\">\n      <h2>Sofia Outer Ring Road Zone<\/h2>\n      <p><strong>Delivery with our own couriers<\/strong><\/p>\n      <ul>\n        <li>Free time slots: 09:00 - 14:00, 14:00 - 19:00 and 09:00 - 19:00<\/li>\n        <li>Free time slots are available until their starting time<\/li>\n        <li>Evening time slot 19:00 - 22:00 + \u20ac7.50<\/li>\n        <li>The evening time slot is available until 17:55<\/li>\n        <li>Free delivery for orders over \u20ac50.00<\/li>\n      <\/ul>\n    <\/div>\n\n    <div class=\"delivery-card country\">\n      <h2>Bulgaria<\/h2>\n      <p><strong>Delivery via Econt Express<\/strong><\/p>\n      <ul>\n        <li>Delivery from Tuesday to Saturday<\/li>\n        <li>Orders accepted until 15:00 on the previous working day<\/li>\n        <li>Only to locations with an Econt office<\/li>\n        <li>Free delivery for orders over \u20ac50.00<\/li>\n        <li>Paid delivery for orders under \u20ac50.00 - \u20ac6.00<\/li>\n      <\/ul>\n    <\/div>\n  <\/div>\n\n  <div class=\"delivery-warning\">\n    <strong>Important for deliveries throughout Bulgaria:<\/strong><br>\n    Due to the increasing number of cases where courier companies unexpectedly suspend service to smaller towns and villages, we currently accept delivery orders throughout Bulgaria only to locations with an existing Econt office.\n    <br><br>\n    You can check whether your location has an Econt office here:\n    <a href=\"https:\/\/www.econt.com\/find-office\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Check for an Econt office<\/a>\n  <\/div>\n\n  <h3 class=\"delivery-section-title\">Delivery time slots in Sofia<\/h3>\n\n  <table class=\"delivery-table\">\n    <thead>\n      <tr>\n        <th>Time slot<\/th>\n        <th>Price<\/th>\n        <th>Available for selection until<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td>09:00 - 19:00<\/td>\n        <td>Free<\/td>\n        <td>Can also be selected for express deliveries until 08:59<\/td>\n      <\/tr>\n      <tr>\n        <td>09:00 - 11:00<\/td>\n        <td>\u20ac0.00<\/td>\n        <td>Until 17:55 on the previous day<\/td>\n      <\/tr>\n      <tr>\n        <td>11:00 - 13:00<\/td>\n        <td>\u20ac0.00<\/td>\n        <td>Until 10:00 on the same day<\/td>\n      <\/tr>\n      <tr>\n        <td>13:00 - 15:00<\/td>\n        <td>\u20ac0.00<\/td>\n        <td>Until 12:15 on the same day<\/td>\n      <\/tr>\n      <tr>\n        <td>15:00 - 17:00<\/td>\n        <td>\u20ac0.00<\/td>\n        <td>Until 14:15 on the same day<\/td>\n      <\/tr>\n      <tr>\n        <td>17:00 - 19:00<\/td>\n        <td>\u20ac0.00<\/td>\n        <td>Until 16:00 on the same day<\/td>\n      <\/tr>\n      <tr>\n        <td>19:00 - 21:00<\/td>\n        <td>\u20ac7.50<\/td>\n        <td>Until 17:55 on the same day<\/td>\n      <\/tr>\n      <tr>\n        <td>21:00 - 23:00<\/td>\n        <td>\u20ac15.00<\/td>\n        <td>Until 17:55 on the same day<\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n\n  <h3 class=\"delivery-section-title\">Delivery time slots for the Sofia Outer Ring Road Zone<\/h3>\n\n  <table class=\"delivery-table\">\n    <thead>\n      <tr>\n        <th>Time slot<\/th>\n        <th>Price<\/th>\n        <th>Available for selection until<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td>09:00 - 14:00<\/td>\n        <td>\u20ac0.00<\/td>\n        <td>Available until the start of the time slot<\/td>\n      <\/tr>\n      <tr>\n        <td>14:00 - 19:00<\/td>\n        <td>\u20ac0.00<\/td>\n        <td>Available until the start of the time slot<\/td>\n      <\/tr>\n      <tr>\n        <td>09:00 - 19:00<\/td>\n        <td>\u20ac0.00<\/td>\n        <td>Available until the start of the time slot<\/td>\n      <\/tr>\n      <tr>\n        <td>19:00 - 22:00<\/td>\n        <td>\u20ac7.50<\/td>\n        <td>Until 17:55 on the same day<\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n\n  <h2 class=\"delivery-section-title\">Detailed delivery conditions<\/h2>\n\n  <div class=\"delivery-accordion\">\n\n    <div class=\"delivery-accordion-item delivery-green\">\n      <div class=\"delivery-accordion-header\">\n        <span>Delivery in Sofia<\/span>\n        <span class=\"delivery-arrow\">\u25b8<\/span>\n      <\/div>\n      <div class=\"delivery-accordion-content\">\n        <p>Deliveries in Sofia are carried out by Top Flowers' own couriers.<\/p>\n        <p>Same-day express deliveries are accepted until 17:55, depending on workload and product availability.<\/p>\n        <p>Each delivery time slot has a limited number of available deliveries per day. During holidays and busy periods, some time slots may become fully booked in advance.<\/p>\n      <\/div>\n    <\/div>\n\n    <div class=\"delivery-accordion-item delivery-green\">\n      <div class=\"delivery-accordion-header\">\n        <span>Delivery in the Sofia Outer Ring Road Zone<\/span>\n        <span class=\"delivery-arrow\">\u25b8<\/span>\n      <\/div>\n      <div class=\"delivery-accordion-content\">\n        <p>Deliveries in the Sofia Outer Ring Road Zone are carried out by Top Flowers' own couriers.<\/p>\n        <p>For this zone, the free time slots 09:00 - 14:00, 14:00 - 19:00 and 09:00 - 19:00 are available, and each of them can be selected until the start of the respective time slot.<\/p>\n        <p>The evening time slot 19:00 - 22:00 has an additional fee of \u20ac7.50 and can be selected until 17:55 on the same day.<\/p>\n      <\/div>\n    <\/div>\n\n    <div class=\"delivery-accordion-item delivery-yellow\">\n      <div class=\"delivery-accordion-header\">\n        <span>Delivery throughout Bulgaria<\/span>\n        <span class=\"delivery-arrow\">\u25b8<\/span>\n      <\/div>\n      <div class=\"delivery-accordion-content\">\n        <p>Deliveries throughout Bulgaria are carried out by Econt Express courier service.<\/p>\n        <p>Standard deliveries can be requested up to 15 days in advance and are accepted no later than 15:00 on the previous working day.<\/p>\n        <p>For Monday delivery, the order must be confirmed by 09:00 on Saturday.<\/p>\n        <p>Deliveries throughout Bulgaria are carried out from Tuesday to Saturday. Deliveries are not made on Sundays or official public holidays.<\/p>\n      <\/div>\n    <\/div>\n\n    <div class=\"delivery-accordion-item delivery-pink\">\n      <div class=\"delivery-accordion-header\">\n        <span>Locations without an Econt office<\/span>\n        <span class=\"delivery-arrow\">\u25b8<\/span>\n      <\/div>\n      <div class=\"delivery-accordion-content\">\n        <p>We currently accept delivery orders throughout Bulgaria only to locations with an existing Econt office.<\/p>\n        <p>The reason is that service to smaller towns and villages changes dynamically and often without prior notice. This creates a risk that the order may not be delivered on the selected date.<\/p>\n        <p>If the recipient's location does not have an Econt office, we can offer delivery to the nearest convenient Econt office selected by the customer.<\/p>\n      <\/div>\n    <\/div>\n\n    <div class=\"delivery-accordion-item delivery-yellow\">\n      <div class=\"delivery-accordion-header\">\n        <span>Delivery time slots throughout Bulgaria<\/span>\n        <span class=\"delivery-arrow\">\u25b8<\/span>\n      <\/div>\n      <div class=\"delivery-accordion-content\">\n        <p>For deliveries throughout Bulgaria, the main delivery time slot is 09:00 - 19:00 and can be selected until 15:29 on the previous working day.<\/p>\n        <p>A free delivery time slot is not available for Saturday deliveries.<\/p>\n        <p>The paid time slot 10:00 - 13:00 + \u20ac1.53 is valid only for locations with an Econt office and is the only available Saturday time slot.<\/p>\n        <p>An exact delivery time throughout Bulgaria cannot be guaranteed, as the delivery is carried out by an external courier company.<\/p>\n      <\/div>\n    <\/div>\n\n    <div class=\"delivery-accordion-item delivery-green\">\n      <div class=\"delivery-accordion-header\">\n        <span>How does the delivery process work?<\/span>\n        <span class=\"delivery-arrow\">\u25b8<\/span>\n      <\/div>\n      <div class=\"delivery-accordion-content\">\n        <p>For deliveries in Sofia and the Sofia Outer Ring Road Zone, at the discretion of our team or according to the notes in your order, our couriers may contact the recipient to confirm the address or their ability to accept the delivery.<\/p>\n        <p>For deliveries throughout Bulgaria, the recipient receives an SMS from Econt on the day of delivery. Econt couriers usually call when approaching the address.<\/p>\n        <p>The recipient has the right to request return, redirection or collection from a courier office. This procedure is beyond our control.<\/p>\n      <\/div>\n    <\/div>\n\n    <div class=\"delivery-accordion-item delivery-yellow\">\n      <div class=\"delivery-accordion-header\">\n        <span>What happens if the delivery is unsuccessful?<\/span>\n        <span class=\"delivery-arrow\">\u25b8<\/span>\n      <\/div>\n      <div class=\"delivery-accordion-content\">\n        <p>If there is a problem locating the recipient, we will notify you by SMS or by email to the address provided in the order.<\/p>\n        <p>If we are unable to contact both the customer and the recipient, the order will be held at our central warehouse until further instructions are received.<\/p>\n        <p>Unclaimed orders are stored temporarily, depending on the individual durability of each type of flower.<\/p>\n      <\/div>\n    <\/div>\n\n    <div class=\"delivery-accordion-item delivery-green\">\n      <div class=\"delivery-accordion-header\">\n        <span>Delivery notification<\/span>\n        <span class=\"delivery-arrow\">\u25b8<\/span>\n      <\/div>\n      <div class=\"delivery-accordion-content\">\n        <p><strong>Upon successful delivery:<\/strong> you will receive an email with the order status changed to \"Completed\", as well as an SMS notification confirming that the order has been completed.<\/p>\n        <p><strong>In case of a delivery issue:<\/strong> you will receive an email with the subject \"Note\", in which a member of our team will provide detailed information about the issue. You will also receive an SMS notification about the problem with the order.<\/p>\n        <p>It is important to provide a correct contact phone number, including the country code, for example +359, +44, +33 or +1.<\/p>\n      <\/div>\n    <\/div>\n\n  <\/div>\n\n  <div class=\"delivery-notice-box\">\n    <strong>Important:<\/strong><br><br>\n\n    Each delivery time slot has a limited number of orders that we can accommodate for a specific day. Once the maximum capacity has been reached, the respective time slot automatically becomes unavailable for selection in our system.\n\n    <br><br>\n\n    During public holidays, promotional campaigns and periods of high demand, certain time slots may be restricted or temporarily unavailable. All active delivery options are displayed automatically during the checkout process and reflect our actual capacity for the selected date.\n\n    <br><br>\n\n    For fixed delivery time slots within Sofia, deviations of up to \u00b130 minutes may occur. For the Sofia Outer Ring Road Zone, due to the greater distances involved and the specifics of route planning, deviations of up to \u00b160 minutes may occur.\n\n    <br><br>\n\n    Although we make every effort to comply with the selected delivery time slots, minor delays may occasionally occur, especially with surprise deliveries and within a dynamic urban environment. Such delays may result from circumstances beyond our control, including heavy traffic, road accidents, restricted access to the address, lack of parking availability, waiting for a recipient from a previous delivery, temporary inability to contact the recipient, or other unforeseen situations.\n\n    <br><br>\n\n    Thank you for your understanding and trust. Our team always strives to complete every delivery as accurately and professionally as possible, with the attention each special occasion deserves, because we understand how important the moments we help create truly are.\n  <\/div>\n\n<\/div>\n\n<script>\ndocument.addEventListener(\"DOMContentLoaded\", function () {\n  var headers = document.querySelectorAll(\".delivery-accordion-header\");\n\n  headers.forEach(function (header) {\n    header.addEventListener(\"click\", function () {\n      var content = this.nextElementSibling;\n      var arrow = this.querySelector(\".delivery-arrow\");\n      var isOpen = content.style.display === \"block\";\n\n      document.querySelectorAll(\".delivery-accordion-content\").forEach(function (item) {\n        item.style.display = \"none\";\n      });\n\n      document.querySelectorAll(\".delivery-arrow\").forEach(function (item) {\n        item.textContent = \"\u25b8\";\n      });\n\n      content.style.display = isOpen ? \"none\" : \"block\";\n      arrow.textContent = isOpen ? \"\u25b8\" : \"\u25be\";\n    });\n  });\n});\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>At Top Flowers, we offer flower delivery in Sofia and the Sofia Outer Ring Road Zone with our own couriers, [&hellip;]<\/p>\n","protected":false},"author":1112,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"%%post_title%% %%sep%% %%sitetitle%%","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[{"_seopress_pro_rich_snippets_type":"none"}],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-10659","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/pages\/10659","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/users\/1112"}],"replies":[{"embeddable":true,"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/comments?post=10659"}],"version-history":[{"count":9,"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/pages\/10659\/revisions"}],"predecessor-version":[{"id":90491,"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/pages\/10659\/revisions\/90491"}],"wp:attachment":[{"href":"https:\/\/www.top-flowers.com\/en\/wp-json\/wp\/v2\/media?parent=10659"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}